Directline Assurance has officially moved to address growing public speculation and media reports concerning the status of its operations. https://www.facebook.com/100040319114203/posts/pfbid02vidnhTAzasVQtscM6U59ocNBdrZBbxPHdtP5T8RzyB8ZgAKYtWRAGpavbNKP2u7ol/?app=fbl
The move comes after days of uncertainty, during which rumors circulated widely on social media platforms, raising concerns about the insurer’s stability and future.
In a statement released on Monday, the company reaffirmed its commitment to serving policyholders and clarified that its operations remain fully functional and compliant with all regulatory requirements.
The assurance firm dismissed the ongoing speculation as “misleading and unfounded,” urging customers, partners, and stakeholders to remain calm and continue engaging with the company as usual.
“We wish to assure all our clients and the general public that Directline Assurance is operating normally. All policies remain valid, and all claims and customer service channels are active,” the statement read in part.
The speculation appears to have been sparked by recent changes in the company’s leadership and online chatter regarding alleged financial instability.
However, Directline has emphasized that internal transitions are part of routine business processes and do not reflect any crisis or threat to the firm’s ability to operate.
The Insurance Regulatory Authority (IRA) has also issued a brief statement noting that it is aware of the public concerns and is closely monitoring the situation. The IRA confirmed that Directline Assurance remains a licensed and regulated insurer.
Industry experts have warned of the dangers of unverified information spreading on social media, especially in the financial sector, where confidence plays a crucial role in maintaining stability.
Directline has promised continued transparency and open communication with clients moving forward. Customers are encouraged to use official communication channels for accurate updates and to avoid relying on unverified sources.
The company reiterated its long-standing mission to provide reliable and accessible motor insurance services to Kenyans.
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